Non-academic Vacancies

IGBIS seeks bright, energetic people to join our team and contribute to the continued growth of a leading international school in the region. Non-academic members of the school play an integral part in the operation of the school, from essential administrative functions to supporting the academic faculty. At IGBIS we believe that satisfaction in the workplace comes from seizing opportunities to challenge oneself, constantly seeking to improve and learn new things. We all have the opportunity to be role models to our students and as such, all our staff, both academic and non-academic, have the spirit of lifelong learners who approach tasks with enthusiasm and purpose.

ICT Support Executive

Job Purpose

The ICT Support Executive/Officer is responsible for supporting end-user systems and applications and reports to the ICT Manager on a day to day basis.

Duties & Responsibilities

1) Maintenance /Preventative Action

  • Undertake routine maintenance and repair of computing facilities in the school. Assist in the preventative maintenance (avoidance of problems) and attention to safety by ensuring measures are implemented for the correct operation of equipment.
  • Undertake regular maintenance and routine repairs of all computers and associated equipment throughout the school.
  • Maintain tools and equipment for repair services.
  • Order parts and computer stocks, as required, and maintain equipment records

2) Support Services

  • Provide support services for networking to enable wider access and reduced downtime of computing facilities in schools.
  • Assist in the installation of new equipment and software.
  • Provide technical input and assist in networking computers and associated equipment.
  • Assist in developing and implementation of procedures and guidelines for the correct and safe operation of computing equipment.
  • Provide on-site support for students, teachers, staff and any other service providers to the school.
  • Log support and service requests and action taken, and provide research or solutions on remedies to be taken

1st Level

  • Network Administrator (Network switches, wireless router, printer/scanner, smartboard, project)
  • Support ICT planning & implementation
  • Student management system administrator & implementation
  • Student login account & folder creation/ maintenance
  • Email system, Autocount, HRIS administration & support
  • Network diagram, ICT inventory & documentary

2nd Level

  • User support – helpdesk
  • PC & printer, projector & other ICT equipment setup
  • Software installation mobile lab support
  • Support in PCT planning & implementation – deployment

Job Specification

  • Possess a Degree in IT/Computer Science
  • 2-4 years of relevant working experience in network & server administration, software applications support and helpdesk administration preferably in the education industry.
  • Experience in support user networks with an excess of 400 devices and 500 users.
  • Proven ability to work as a member of a team within a complex and diverse organisation.
  • Proven ability to set realistic work goals and establish priorities to ensure efficient service.
  • Good interpersonal and communication skills with strong problem-solving skills.
  • Creative, analytical with a strong focus on customer service.
  • In-depth knowledge and hands-on experience with client-server technology and web-based software development platforms and tools.
  • Ability to work independently with minimum supervision
  • Always act with integrity and maintain professional conduct in accordance with the company’s core values.
  • A good team player

Intern – Computer/IT Students

  • Assist in ICT functions for the school.
  • Assist in user support – Helpdesk.
  • Good for candidates pursuing Computer/IT Degree.
  • Proficient in English and Bahasa Malaysia.
  • Experience in Google tools.

Part time IT Support (Software/Application/Network)

  • Assist in ICT functions for the School.
  • Assist in user support – Helpdesk.
  • Attractive wages, EPF and SOCSO.
  • Experiences in Information Systems and Information Technology will be considered.
  • IT graduates will be given priority.
  • Proficient in English and Bahasa Malaysia.

It is your chance to play a key role in the continued success of our company. We offer a great working environment in a professional office location. To apply for vacancies, please send a cover letter, CV and the contact details of two referees to the Human Resources department at humanresources@igbis.edu.my. Please note the position you are applying for in the subject line of your email.